Charles Hendrickson has been with Capital Services for over 15 years, joining the company in 2000 as Chief Financial Officer. He moved into the Executive Vice President role prior to becoming President and CEO. Through his tenure in bank controller and CFO positions, he has gained extensive experience in asset liability management, bank financial planning, and acquisitions. It was his initiative to understand and better report credit card profitability that resulted in Capital's industry-leading ViPRSM system. He also championed the in-house development of Capital's unique scorecard and statistical analysis competencies. Hendrickson began his career in public accounting with McGladrey and Pullen and later held a bankcard finance role at Citibank before his tenure in commercial banking. He has a degree in business economics from St. John's University in Minnesota and is also a Certified Public Accountant. He serves on the Board of Directors of Capital.
Michelle Mueller joined Capital Services in April 2001. She is responsible for overseeing all accounting and financial functions including financial reporting and controls, budgeting and forecasting, and financial and contractual analysis. She has close to 20 years of experience as a controller and close to 30 years of accounting experience. Michelle is a Certified Public Accountant and graduated from the University of South Dakota with a Bachelor of Science in Business Administration with an emphasis in Accounting. She is a member of the Capital Board of Directors.
Ronnell Wegner joined Capital Services in March 1999. She oversees the company's Managed Services and Systems groups including the Contact Center, Software Development, Network/Data Center Services, Telecommunications and management of all platform processing systems. Roni has over 35 years of experience in the credit card industry, including 15 years with Citibank. Her responsibilities require Roni to understand every aspect of the industry from marketing to collections and every aspect of the business from launching corporate initiatives to understanding asset profitability. Roni has a Bachelor's degree in Business Administration and is a certified public speaker. Roni is a member of the Capital Board of Directors.
Jill Point joined Capital Services in October 2002. She leads our efforts to mitigate fraud, financial crimes, and other related risks. Her responsibilities also include facilitating the organization’s Business Continuity planning and directing development of internal controls and quality assurance protocols within Support and Contact Services. Throughout her career she has held varied positions in management in Collections, Customer Service, Fraud and Billing Dispute Processing Operations, and IT Business Analysis and Applications. Jill received her Bachelor of Science from the University of South Dakota.
Sherry Tunender was named Vice President of Compliance of Capital Services in January 2003. Her responsibilities include oversight of the legal, compliance, audit, and regulatory affairs of the company; she also provides assistance in these same areas to Capital's clients. Sherry's role at Capital is multi-faceted and backed by over 30 years of experience in the credit card industry. She is a Certified Regulatory Compliance Manager and also serves as a compliance officer for Capital's affiliate banks. She serves on the Board of Directors of Capital.
Alfred Furth joined Capital Services in 2007. He leads the statistical analysis and risk management activities including proprietary scorecard development & management and account management. Alfred brings over 15 years of analytical experience to Capital. He has been published numerous times including his own self-directed research in predictive modeling and clinical trial analysis. His extensive knowledge and experience with analytical tools and techniques began during his tenure at the Mayo Clinic providing support to the Cancer Research Center. He received his Doctorate in Computational Science and Statistics from South Dakota State University. He also serves as the President of our affiliate, Capital Preferred Credit.
Jane Moore joined Capital Services in January 2005. Her responsibilities include oversight of human resources activities at both the Sioux Falls and Brookings facilities including benefits administration, policy management, payroll, recruitment and human relations. Jane also manages the corporate training and communication areas at Capital. Jane has over 20 years of human resource experience, including experience in business accounting and general office administration. She previously held various human resource positions at a software development company and personnel staffing firm. She received her Juris Doctorate and Bachelor of Science degree in Finance from the University of Nebraska-Lincoln.
Kerry Motl joined Capital Services in October 2000. He is responsible for the oversight of the account and product profitability modeling, portfolio pro forma modeling, volumes forecasting, allowance for loan loss modeling and the analysis of portfolio financial activity. Kerry has over 20 years of experience in the credit card/financial industry. He received his Bachelor of Science degree in Finance at Minnesota State University Mankato, earning Magna Cum Laude honors.
Jeff Derner was part of the original Capital team from 1999-2005 and rejoined Capital Services in 2012. He is responsible for overseeing our customer contact centers including customer service, collections, agency management, fraud, correspondence, recoveries and training. Jeff also manages the facilities department for our Sioux Falls and Brookings sites. He has over 20 years of experience in the financial services industry plus experience as a small business owner. Jeff attended Minnesota State University-St. Cloud with an emphasis in business.
Vonnie Barnett joined Capital Services in 2010, and she leads the Business to Business and Business to Consumer marketing activities. In addition to her prior financial services experience, Vonnie held marketing or administrative positions for mining, manufacturing, vending, and non-profit organizations. She received her Bachelor of Science degree in Business Administration from Northern State University.
500 E. 60th Street North• Sioux Falls, SD 57104• 605.782.3300 © 2018 Capital Card Services, Inc.. All Rights Reserved.