Charles Hendrickson has been with Capital Services for over 19 years, joining the company in 2000 as Chief Financial Officer. He moved into the Executive Vice President role prior to becoming President and CEO. Through his tenure in bank controller and CFO positions, he has gained extensive experience in asset liability management, bank financial planning, and acquisitions. It was his initiative to understand and better report credit card profitability that resulted in Capital's industry-leading ViPRSM system. He also championed the in-house development of Capital's unique scorecard and statistical analysis competencies. Hendrickson began his career in public accounting with McGladrey and Pullen and later held a bankcard finance role at Citibank before his tenure in commercial banking. He has a degree in business economics from St. John's University in Minnesota and is also a Certified Public Accountant. He serves on the Board of Directors of Capital.
Alfred Furth joined Capital Services in 2007 as a Portfolio Analyst while he was completing his Doctorate in Computational Science and Statistics from South Dakota State University. As he played a critical role in building the data science and analysis area at Capital, Alfred’s leadership responsibilities grew, moving into a Vice President position in 2011, then serving as the Portfolio Chief and Senior Vice President beginning in 2019. He was named Executive Vice President in 2020. Alfred brings over 20 years of analytical experience to Capital. He has been published numerous times including his own self-directed research in predictive modeling and clinical trial analysis. His extensive knowledge and experience with analytical tools and techniques began during his tenure at the Mayo Clinic providing support to the Cancer Research Center. Alfred is a member of the Capital Board and serves as the President of our affiliate, Capital Preferred Credit.
Michelle Mueller joined Capital Services in April 2001, was appointed CFO in 2010 and COO in 2018. She is responsible for overseeing all servicing operations including financial reporting and controls, budgeting and forecasting, managed services, and financial and contractual analysis. She has close to 20 years of experience in a senior accounting role and close to 30 years of accounting experience. Michelle is a Certified Public Accountant and graduated from the University of South Dakota with a Bachelor of Science in Business Administration with an emphasis in Accounting. She is a member of the Capital Board of Directors and Chairs the Servicing Committee.
Sherry Tunender was named Vice President of Compliance of Capital Services in January 2003 and promoted to Senior Vice President in 2011. Her responsibilities include oversight of the legal, compliance, audit, regulatory affairs and the security risk areas of the company. She also provides assistance to these same areas of Capital’s clients. Sherry’s role at Capital is multi-faceted and backed by 35+ years of experience in the credit card industry. She is a Certified Regulatory Compliance Manager and also serves as a compliance officer for Capital’s affiliate banks. She serves on the Boards of Directors of Capital Services, Capital Enhancement Services, Capital Preferred Credit, and Capital Prepaid Services. She also serves as the President of our affiliate, Capital Enhancement Services.
Jane Moore joined Capital Services in January 2005. She provides leadership and strategy for all human resource activities including talent acquisition, employee relations and engagement, performance management, compensation and benefits, leadership and management training, occupational health and employment law and regulation compliance. Jane has over 25 years of experience in overseeing the delivery of human resource services. She chairs Capital’s Health & Safety Committee and Employee Recognition & Activities Committee. Jane received her Juris Doctorate and Bachelor of Science degree in Finance from the University of Nebraska-Lincoln.
Jeff Derner was part of the original Capital team from 1999-2005 and rejoined Capital Services in 2012. He is responsible for overseeing our customer contact centers including customer service, collections, agency management, fraud, correspondence, recoveries and training. Jeff also manages the facilities department for our Sioux Falls and Brookings sites. He has over 20 years of experience in the financial services industry plus experience as a small business owner. Jeff attended Minnesota State University-St. Cloud with an emphasis in business.
Kerry Motl joined Capital Services in October 2000. He is responsible for the oversight of the account and product profitability modeling, portfolio pro forma modeling, volumes forecasting, allowance for loan loss modeling and the analysis of portfolio financial activity. Kerry has over 24 years of experience in the credit card/financial industry. He received his Bachelor of Science degree in Finance at Minnesota State University Mankato, earning Magna Cum Laude honors.
Jill Point joined Capital Services in October 2002. She leads our efforts to mitigate fraud, financial crimes, and other related risks. Her responsibilities also include facilitating the organization’s Business Continuity planning and directing development of internal controls and quality assurance protocols within Support and Contact Services. Throughout her career she has held varied positions in management in Collections, Customer Service, Fraud and Billing Dispute Processing Operations, and IT Business Analysis and Applications. Jill received her Bachelor of Science from the University of South Dakota.
Chuck Lohsandt joined Capital Services in June 2020. He leads the company’s Technology group including software development, network/data services, telecommunications and management of all platform processing systems. In addition to his prior financial services experience, Chuck brings over 25 years of technology leadership in the wholesale power industry and the State of South Dakota. He received his Bachelor of Science degree in Information Systems with a minor in Business Administration from Dakota State University.
Mike Olafson has been with Capital Prepaid Services since 2014 and appointed President in 2018. Mike leads the product development, growth and expansion of the Prepaid BIN Sponsorship Initiative. Prior to joining Capital in 2014, Mike held numerous leadership roles in Community Banking and Business Banking at Wells Fargo in the Dakotas. He has over 19 years of experience in the Financial Services Industry. He received his MBA from National American University and his BA from Northern State University.
Vonnie Barnett joined Capital Services in 2010, and was named Vice President, Product Marketing and Development in 2020. In this role, she leads the business to business and business to consumer marketing as well as project workflow activities. In addition to her prior financial services experience, Vonnie held marketing or administrative positions for mining, manufacturing, vending, and non-profit organizations. She received her Bachelor of Science degree in Business Administration from Northern State University.
Ryan Burton joined Capital Services in 2011. He has held positions of Data Scientist and Analytics Director before his current role as Associate Vice President of Analytics. He leads the portfolio analytics and risk department responsible for managing analytical applications throughout the company through reporting, modeling, and strategy development. Ryan received his Master’s Degree in Statistics from South Dakota State University.
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