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Regulatory Landscape

Compliance is one of today's biggest challenges for financial institutions. Our dedicated department monitors regulatory changes so that our clients can be sure they are compliant and in control. We track the regulatory environment at the federal and state levels, working with regulators and legal counsel, so that your current and planned payment products are compliant from beginning to end.

Customer Experience

Cardholders who receive a rewarding experience are the ones who choose and use your payment products over other options. We deliver the caring, compassionate service your customers expect. Whether a cardholder calls about a lost or stolen card or needs help understanding their monthly statement, we put their needs first. That means they talk to real people who will help them, creating a loyalty that pays off in a lasting relationship and increased payment product use.

Our services include:

  • Live agent calls
  • IVR (integrated voice response) system
  • Online customer account management
  • Account collections
  • Billing disputes and chargeback processing
  • Accounting and settlement

Processing & Security

By processing transactions on industry-leading systems such as FDR, and then developing highly secure proprietary subsystems, Capital Services keeps your cardholders' payment information safe at all times. We offer a full range of fraud services, from high-level strategies to transaction fraud detection. We continually invest in technology that makes all of our services more secure, more efficient, and more cost-effective.

1500 S Highline Ave Sioux Falls, SD 57110 605.782.3300   © 2021 Capital Card Services, Inc.. All Rights Reserved.

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