CAPITAL Services is an innovative credit card portfolio management and servicing company. We provide portfolio analytics, financial modeling, compliance, technology and servicing for our clients. Focused on generating sustainable financial strength, we are a family-owned business that was started in 1998.
Our company was built by executives with years of experience in the financial services and credit card industries and has grown beyond credit cards to include a full range of payment products and services.
Alfred Furth joined Capital Services in 2007 as a Portfolio Analyst while he was completing his Doctorate in Computational Science and Statistics from South Dakota State University. As he played a critical role in building the data science and analytics area at Capital, Alfred’s leadership responsibilities grew, moving into a Vice President position in 2011, then serving as the Portfolio Chief and Senior Vice President beginning in 2019. He was named Executive Vice President in 2020. Alfred brings over 20 years of analytical experience to Capital. He has been published numerous times including his own self-directed research in predictive modeling and clinical trial analysis. His extensive knowledge and experience with analytical tools and techniques began during his tenure at the Mayo Clinic providing support to the Cancer Research Center. Alfred is a member of the Capital Board and serves as the President of our subsidiary, Capital Preferred Credit.
Michelle Mueller joined Capital Services as the company’s Controller in April 2001, was appointed CFO in 2010 and COO in 2018. She is responsible for overseeing various aspects of operations including financial reporting, analysis and controls; budgeting and forecasting; managed services; technology and contractual analysis. She has over 25 years of experience in leadership roles and close to 35 years of accounting experience. Michelle is a Certified Public Accountant and graduated from the University of South Dakota with a Bachelor of Science in Business Administration with an emphasis in Accounting. She is a Board of Director for Capital Services, as well as for other affiliate Boards, and President of Capital Preferred Ventures, LLC.
Sherry Tunender was named Vice President of Compliance of Capital Services in January 2003 and promoted to Senior Vice President in 2011. Her responsibilities include oversight of the legal, compliance, audit, regulatory affairs and the security risk areas of the company. She also provides assistance to these same areas of Capital’s clients. Sherry’s role at Capital is multi-faceted and backed by 35+ years of experience in the credit card industry. She is a Certified Regulatory Compliance Manager and also serves as a compliance officer for Capital’s affiliate banks. She serves on the Boards of Directors of Capital Services, Capital Enhancement Services, Capital Preferred Credit, and Capital Prepaid Services. She also serves as the President of our affiliate, Capital Enhancement Services.
Jane Moore joined Capital Services in January 2005. She provides leadership and strategy for all human resource activities including talent acquisition, employee relations and engagement, performance management, compensation and benefits, leadership and management training, occupational health and employment law and regulation compliance. Jane has over 25 years of experience in overseeing the delivery of human resource services. She chairs Capital’s Employee Recognition & Activities Committee. Jane received her Juris Doctorate and Bachelor of Science degree in Finance from the University of Nebraska-Lincoln.
Jeff Derner was part of the original Capital team from 1999-2005 and rejoined Capital Services in 2012. He is responsible for overseeing our customer contact centers including customer service, collections, agency management, mail operations, fraud, and correspondence. Jeff also manages the facilities department for our Sioux Falls and Brookings sites. He has over 25 years of experience in the financial services industry plus experience as a small business owner. Jeff attended Minnesota State University-St. Cloud.
Kerry Motl joined Capital Services in October 2000. He is responsible for the oversight of the account and product profitability modeling, portfolio pro forma modeling, volumes forecasting, allowance for loan loss modeling and the analysis of portfolio financial activity. Kerry has over 27 years of experience in the credit card/financial industry. He received his Bachelor of Science degree in Finance at Minnesota State University Mankato, earning Magna Cum Laude honors.
Jill Point joined Capital Services in October 2002. She leads our efforts to mitigate fraud, financial crimes, and other related risks. Her responsibilities also include facilitating the organization’s Business Continuity planning and directing the review and approval of cardholder facing communication. Throughout her career she has held varied positions in management in Collections, Customer Service, Fraud and Billing Dispute Processing Operations, and IT Business Analysis and Applications. Jill received her Bachelor of Science from the University of South Dakota.
Troy joined the Capital Services team in December 2020 as the Director of Information Security. In his current role, he takes care of the technology teams comprised of Information Security, Data Solutions, Software Development and Information Technology. He has over 30 years of experience deploying technology solutions in the financial services industry and has held key leadership positions in banking and fintech. He holds a degree in computer science, as well as several industry certifications.
Steven Mandsager joined CAPITAL Services in 2007 as a Finance Analyst. During 2011 – 2019, he transitioned into Management and Director roles, leading up to his current role as AVP of Finance in 2022. Steve received his bachelor degree from Augustana University in Business Administration and his MBA from University of MN - Carlson School of Management. Steve brings over 20 years of finance and industry-related experience to CAPITAL and oversees the Finance team. He serves as a Portfolio Committee member within the organization. During Steve’s tenure at CAPITAL, he introduced several initiatives offering visibility into credit card performance, long-term value, and successful credit pricing opportunities.